The Challenge

Dr. Patel’s Team Was Battling Significant Burnout

Clinical documentation demands have been a persistent industry problem for decades. Dr. Patel’s providers were buried in paperwork, focused on typing up reports instead of giving patients the attention they deserved. Many even took work home, dedicating 3–4 hours a night to catching up.

At the same time, Hillside was growing fast. While a good problem, the expansion brought new pressures—more patients, more locations, and the need for more providers.

As expected, onboarding new clinicians became a bigger hurdle. Memorizing countless dot phrases on EMR systems meant providers were taking 2–3 months to become fully productive in their work.

The constant strain impacted revenue and pushed staff to their limits. Dr. Patel and his team knew they needed a solution before care quality suffered and turnover increased.

“It would take at least two to three months before new providers felt comfortable with everything that they were doing. Naturally, that would impact the revenue to the business, and on their end, the quality of life.”

The Solution

Sully’s AI Medical Agents Eliminated After-Hours Work

AI Medical Agents quickly became trusted members of the team. Now, they handle documentation during patient consultations, translate multilingual clinical conversations, and assist doctors with on-the-spot clinical research.

With the heavy lifting off their plates, providers can dedicate far more time to patient care.

1. AI Scribe Agent Document in Real Time

AI Scribe Agent creates real-time clinical documentation during Hillside’s appointments. Structured notes using standardized templates mean every provider wraps up their day with a clean chart.

Scribe Agent works in the background—documenting encounters, transcribing doctor’s notes, and updating health records.

Instead of memorizing dot phrases or typing through appointments, providers can focus fully on the patient in front of them.

The impact? 

Dr. Patel’s practitioners no longer take work home. They’re more present with patients and more energized between appointments. There’s a new-found “positivity and group camaraderie” of swapping ideas, experiences, and case insights.

The result? Higher job satisfaction and stronger retention.

2. Medical Interpreter Ensures Seamless Multilingual Communication

Nearly 70% of Hillside’s service areas in Texas speak Spanish, along with many other languages.

Sully.ai’s Medical Interpreter automatically translates clinical conversations (both speech and documents) into 20+ languages. So, Dr. Patel’s providers can interact clearly and compassionately.

Because Medical Interpreter acts like a dedicated translator at every location, miscommunications don’t impact care quality.

No more delays. No more misunderstandings. Just smooth, respectful conversations with every patient.

3. AI Research Assistants Deliver Instant Clinical Insights

Before Sully.ai, Dr. Patel’s team had to pause and consult journal articles or the American Board of Internal Medicine to look up rare conditions or treatment guidelines.

Now, they get answers on the spot thanks to AI Research Assistants analyzing:

• Medical literature

• Clinical studies

• Patient data

• Emerging healthcare trends

Agents offer immediate evidence-based recommendations within EMR systems.

It’s like having a human assistant built into every exam room. Providers can make faster, more confident decisions with less mental strain.

4. New Providers Up and Running With One Hour’s Training

AI Scribe, Interpreter, and Research Agent now manage Hillside’s time-consuming tasks.

With just one hour of Sully.ai training, new providers are up and running—most fully confident and productive within two weeks.

Gone are the days of memorizing dozens of EMR shortcuts or spending hours learning templates. AI Medical Agents handle repetitive admin from day one.

This support has helped Dr. Patel grow his team quickly without compromising care quality or overwhelming new hires.

“It’s been a game-changer. I’ve never in my life heard the words ‘game-changer’ as much as I have in the last month and a half from my team.”

The Results

Sully.ai Cuts Onboarding Time From 12 to 2 Weeks

Sully.ai’s Medical Agents gave Dr. Patel’s providers their time back, saving each up to 4 hours of daily admin.

Everyone can now finish their day with charts closed, evenings free, and more capacity to collaborate and discuss cases. Instead of pushing for more patients, Dr. Patel relishes the extra time for improving his team’s quality of life.

Thanks to instant support from AI Scribe, Interpreter, and Research Assistant, onboarding time dropped by 85%. New providers now create the same quality of documents as established staff within days.

Happier patients comment on less stressed, more engaged doctors. With AI Agents managing consistent and comprehensive clinical tasks across the board, Hillside can continue scaling while providing even better care.

“Patients are coming to our providers and saying that they can see how de-stressed we are at this point. We’re able to be present in our patient conversations and not constantly on the computer.”