Blog

Blog

Research, reports, guides and customer stories from Sully.

Research, reports, guides and customer stories from Sully.

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How to Add an AI Receptionist to eClinicalWorks and the 23 Percent That Still Reaches a Human

CCM requires 20 minutes of non-face-to-face time and a care plan—but the clock stops the moment the patient is in the room. See billing rules and examples.

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Dental Answering Service: What It Costs, and Where Missed Calls End Up

What a dental answering service costs, how after-hours dental calls are handled, and where the calls you miss actually end up, with federal ED data.

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After-Hours Medical Answering Service: Coverage Models and On-Call Routing

What happens to your patients' calls after 5pm, the four coverage models compared, and how to design on-call routing that does not end at the emergency department.

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Medical Office Answering Service: What It Costs, and What It Doesn't Solve

A medical answering service costs about $1.30 per minute and hands you a message. Managed AI costs about the same and books the appointment. The full comparison.

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Patient Self-Scheduling: What the Evidence Shows, and the Guardrails That Decide It

Self-scheduling halves no-shows, then loses more appointments to cancellation than it saves. What two million appointments reveal, and the guardrails that decide it.

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Patient Scheduling Software: How to Choose One (and What It Won't Fix)

What patient scheduling software actually changes, what the no-show research says, and the seven capabilities worth paying for, plus what it will not fix.

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HIPAA-Compliant AI Receptionists: What Compliance Actually Requires

No HIPAA certification exists for AI receptionists. What matters is the BAA, the subcontractor chain and five safeguards, with OCR's enforcement record.

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AI Medical Receptionist: What It Handles, What It Costs, and How to Choose One

What an AI medical receptionist handles, what it costs per minute against a receptionist's salary, and the HIPAA rules deciding which vendors qualify.

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Virtual Medical Receptionist: What Human and AI Services Actually Cost

A human virtual medical receptionist costs $3.45–$5.00 per call minute. AI costs $0.07–$1.00. Here is what that gap buys, and where it does not.

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AI Front Desk for Medical Practices: What It Changes Beyond Answering the Phone

The front desk is a revenue gate, not a phone. What an AI front desk actually does, what claim-denial data shows it should fix, and what it costs.

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Best AI Receptionist for Medical Practices: 8 Platforms Ranked for 2026

Eight AI medical receptionists compared on HIPAA, EHR integration, escalation and real pricing, with every claim checked against the vendor's own site.

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How to Add an AI Receptionist to athenahealth

TCM starts with a call within 2 business days—miss it and the code is unbillable. See 99495 vs 99496, the face-to-face window, and two worked examples.

Make more room for care.

Make more room for care.